Your privacy matters to us. This policy explains exactly what information we collect, how we use it, and the choices you have. We do not sell your personal information to third parties.
1. Information We Collect
We collect information you provide directly to us and information collected automatically when you use the Service.
Information You Provide
- Account information: Name, email address, and password when you create an account
- Billing information: Payment details processed securely through Stripe; we do not store your full card number
- Document data: Tenant names, property addresses, rent amounts, dates, and other information you enter to generate notices and court documents
- Contact information: Name, email, and message content when you contact our support team
Information Collected Automatically
- Usage data: Pages visited, features used, documents generated, and time spent on the Service
- Device information: Browser type and version, operating system, IP address, and referring URLs
- Cookies and tracking: See Section 6 for details
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process payments and manage your subscription
- Generate and store the documents you request
- Respond to your support requests and inquiries
- Send transactional emails (account confirmations, payment receipts, password resets)
- Send product updates and service announcements (you may opt out)
- Improve, maintain, and develop the Service
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service providers: We share information with trusted third-party vendors who help us operate the Service, including Stripe (payment processing), Google Analytics (usage analytics), and Drip (email marketing). These providers are contractually prohibited from using your data for any purpose other than providing services to us.
- Legal requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- Business transfers: If UstayUpay is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you via email before your information is transferred.
4. Data Retention
We retain your account information and documents for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or business purposes (such as billing records).
You may request deletion of your account and associated data at any time by contacting us at support@ustayupay.com.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- HTTPS/TLS encryption for all data in transit
- Hashed and salted password storage (we never store passwords in plain text)
- Restricted internal access to personal data on a need-to-know basis
- Payment data handled exclusively by Stripe — we do not store full card numbers
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve the Service. Types of cookies we use:
- Essential cookies: Required for the Service to function (e.g., session management, login state)
- Analytics cookies: Google Analytics collects anonymized data about how visitors use the site. You can opt out via Google's opt-out tool.
- Marketing cookies: Drip may set cookies to track email marketing engagement
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request your data in a portable format
- Opt-out of marketing: Unsubscribe from marketing emails at any time using the link in any email, or by contacting us
To exercise any of these rights, contact us at support@ustayupay.com. We will respond to all requests within 30 days.
8. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
9. Links to Third-Party Sites
The Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on this page and updating the "Last updated" date. For significant changes, we will also send a notice to your registered email address. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
UstayUpay
Email: support@ustayupay.com
Website: ustayupay.com/contact